At Just Les Ministries, we are committed to ensuring your complete satisfaction with your book purchases. We understand that occasionally, a book may not meet your expectations or may arrive damaged. To address such situations, we have established the following return policy:
1. Eligibility for Returns
You may be eligible for a return if:
- You have purchased a book from Just Les Ministries Bookstore.
- The book is in its original condition.
- The book is damaged or defective.
- You have received the incorrect book.
2. Timeframe for Returns
You have up to 14 days from the date of purchase to initiate a return. Returns requested beyond this timeframe are not accepted.
3. Returns Process
To initiate a return, please follow these steps:
- Contact JustLesMinistries via email within the 14-day return window.
- Provide your order number, the reason for the return, and any relevant details about the condition of the book.
- Our Customer Support team will provide you with return instructions, including the address for returning the book.
4. Return Conditions
Please ensure the following conditions are met for your return to be processed:
- The book must be in its original condition, and unused.
- It should include all original packaging and any accompanying materials (e.g., dust jacket, bookmark).
- The book must not have any marks, stains, or damage.
- If you received the incorrect book, please return it in its original condition, and we will send you the correct book as a replacement.
5. Refund or Replacement
Upon receiving your returned book and verifying its condition, we will offer the following options:
- If you are returning the book due to damage or a defect, we will offer a full refund, minus the cost of shipping.
- If you received the incorrect book, we will send you the correct book at no additional cost.
- If you are returning the book for reasons other than damage, defect, or an incorrect item, we will issue a refund for the book's purchase price. Shipping costs will not be refunded.
6. Shipping Costs
Just Les Ministries Bookstore is responsible for the cost of return shipping in the following cases:
- Damaged or defective items.
- Incorrect items shipped.
For all other return reasons, the customer is responsible for return shipping costs.
7. Contact Information
If you have any questions or need assistance with your return, please contact JustLesMinistries via email.
We thank you for choosing Just Les Ministries Bookstore for your reading needs. We are dedicated to providing high-quality books and excellent customer service. Your satisfaction is our priority, and we will do our best to address any issues you may encounter with your book purchases.
